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Dids dogs salon
Here at Dids Dogs, I offer one-to-one grooming services in the comfort of a home environment, in the heart of Horsham. I believe every dog should look their best, and my passion for pets sets me apart from the rest!
Using only high-quality, pet-friendly professional products and state of the art facilities to provide a comfortable and enjoyable experience to dogs of all breeds and sizes.
I have a Level 3 City and Guilds Qualification in Dog Grooming and Pets First Aid Qualification.
Parking is available or you can drop and go with only a short walk into town.
Grooming services
Bath & Brush
From £25-£55 depending on breed and size
*Includes nails and ears*
Bath & Deshed
£30-£70 depending on the breed and size
*Includes nails, ears and hand stripping*
Bath & Style
£40-£90 depending on breed and size
*Includes nails and ears*
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Puppy or Reactive Dog Introduction
£20
*Includes desensitising dogs to the equipment, surrounds and confidence with the grooming process*
Nails
£15
*Stand alone service*
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t&c's & Policies
I welcome you and your dog to be groomed and cared for at Dids Dogs under the following terms and conditions. In booking your dog with us by telephone in person or any other method, you do so accept my full terms and conditions. Please read my terms and conditions fully prior to your appointment.
Your Dog’s Health & Welfare is my primary concern at Dids Dogs and this is reflected in each of our services. I would like you to pay attention to the following policies I have in place in order to protect your pets and myself.
cancellations/no show
At Dids Dogs I understand that life sometimes gets in the way and that appointments may need to be rearranged.
Appointments can be re-arranged or cancelled up to 48 hrs prior to your scheduled appointment time without charge.
If you contact us with less than 24 hrs notice then a cancellation fee of 100% of your appointment. If you fail to contact us and do not attend your appointment, you will be expected to pay the full cost of the appointment.
Late Arrival/Collection
I ask customers to attend their appointments promptly. If you are unable to attend an appointment on-time, I will try to accommodate your dog as much as possible, however this can result in the whole groom not being performed if I run out of time.
If you are running late to collect your dog please do let me know as soon as possible. I work on a 1-1 basis which means any late collection impacts the rest of the day, due to this you will be charged if you are over 15 minutes late to collect your dog.
parasite & Fleas
If you discover your dog has fleas prior to your appointment, please let us know as soon as possible. We will rearrange appointments for dogs with fleas wherever we can to prevent contamination. If the dog arrives to their appointment with fleas we will reject the dog and you must pay the full price of your appointment.
We always check your dogs for fleas prior to bathing and if we do discover your dog has fleas prior to bathing, I may turn them away to prevent contamination.
If I discover a tick on your dog’s coat during a groom, I am trained to remove ticks with a tick-removal tool and I will do so to try and relieve the dog from discomfort. Due to the nature of the parasite and the way they attach to the dog’s skin, I cannot always guarantee that 100% of the tick is removed in the salon and you may need to seek further advice from a vet.
We will always call to contact the primary person on file, plus any other contacts we have for your pet prior to carrying out any tick removal, however if I cannot reach you I will perform the process required for the welfare of the dog - this may be to not continue the groom, to groom avoiding the affected area or to remove the tick and the decision is at the my discretion.
Matted dog
I understand that sometimes it can be hard to keep on top of your dog’s coat at home and matting can occur, sometimes without you even realising. Matting can cause irritation and sores to your dogs skin if left untreated. Mild matting can be painful, however in severe cases, it can cut the circulation to your pet’s skin and cause haematomas (severe bruising) which are harmful to the dog.
In the event that your dog’s coat needs to be clipped down due to severe matting, Dids Dogs is not liable for any post grooming effects such as skin irritation in matted areas or redness (which is not without risk). I will always prioritise the welfare of the dog and my priority in this instance is to reduce discomfort or stress. Small areas of minimal matting can be brushed out for a maximum of 15 minutes on dogs that are comfortable with the procedure. This will be at our discretion as to whether the dog is tolerating the de-matting.
More severe cases of matting may require a complete shave of the coat. This can result in a very short coat length, however much more comfortable for the dog. Advice on maintaining a well kept coat is available upon request. If you prefer to keep a longer style on your pet, we recommend Wash & Go appointments in-between Full Grooms to keep the coat brushed and clean and help prevent matts from occurring.
I will always call to contact the primary person on file, plus any other contacts we have for your pet prior to carrying out any de-matting or shaving, however if I cannot reach you we will perform the process required for the severity of the matted coat and additional cost will apply.
T&C's
*Any complaints towards your dogs groom must be mentioned to us 48 hours after the grooming appointment has been completed.
*All pre-existing health conditions must be discussed with us prior to grooming.
*All dogs are groomed at the owners risk. I retain the right to refuse grooming to a dog which we believe is too unwell/infirm/aggressive/fearful/unfit to be groomed - if I have to end a grooming appointment early and a dog is mid-way through a groom, I reserve the right to charge for the full appointment depending on the circumstances, at my discretion.
*Behavioural Issues must be honestly disclosed prior to grooming. Failure to do so may result in extra charges if extra time is required to complete the groom. I reserve the right to terminate a groom should the dog be too fearful or stressed to continue, or the dog poses a risk to itself or me.
*Sometimes I discover health / skin / dental issues which you may not have been aware of previously. If so, these will be disclosed to you upon collection, for you to then seek veterinary advice. Dids Dogs cannot be held responsible or liable for the discovery of ailments or issues during the grooming process.
*Accidents thankfully are very rare, but do happen. In the event of an emergency, you consent to myself seeking medical attention. This will be at owners cost. I will always contact you as soon as possible.
